Return/Refund Policy

All goods sold are non-exchangeable, non-returnable and non-refundable.

Except:

• Wrong item delivered
  
  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For defective items due to manufacturing defects or deviations from factory specifications, please inform us and provide photographs within 3 days of receipt of the items. We will bring up the case to the manufacturer/ supplier. All such issues will be handled on a case-to-case basis.

Note: Photos shown on our website are samples provided by the manufacturers/ suppliers. There may be inconsistencies among the final products due to the manufacturing processes. Such inconsistencies will not be considered as defects.
Superficial damages to the boxes are also not eligible for exchange or refund.

* Please note that a minor packaging defect that does not affect the contents is not considered a defect or damage for package insurance or refund claims. A small crease, scratch or indentation on the outer packaging can occur at any point in the manufacturing, procurement or shipping processes. 

**Please note that a card or product with original / factory defects (bad framing, printline, slightly damaged corner for arcade items...) cannot be returned under any circumstances. The product is considered as new. The requirements on the collections and the state of the products being part of the personal appreciation of each one. If needed, ask us for additional photos before purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.